|
|||
QIANYAN BENBIAOZHUNCANKAOLEXIANYOUDEGUOJIABIAOZHUN、XINGYEBIAOZHUNHEYOUGUANWENJIAN、CHUBANWU，YIJIGUOJIBIAOZHUNHUAZUZHI(ISO)HESHIJIELVYOUZUZHI(WTO)DEWENXIAN，QUEDINGLESHUYUDEFANWEI、TIAOMUHEDINGYI。 SHUYUJUYOUZHUANMENDEHANYIHEYONGTU，ERBUSHICISHUZHONGCHUXIANDEYIBANXINGDINGYI。GUIDINGLVYOUPTYOUXIDEJICHUSHUYUHEDINGYI，GUIFANTAMENZAILVYOUYEZHONGDEYONGFASHIBIYAODE。BENBIAOZHUNGENJUGUOJIPTYOUXIYE、GUOJILVYOUYEHEWOGUOLVYOUYESHIYONGLVYOUPTYOUXIJICHUSHUYUDESHIJIQINGKUANG，JICHULEXIANGYINGDEDINGYI。BENBIAOZHUNDESHISHI，YOUZHUYULVYOUYEDEXINGYEGUANLIHELVYOUQIYEPTYOUXIZHILIANGTIXIDEGOUZHU。 LVYOUYEQITABIAOZHUNHEYULVYOUYEXIANGGUANDEBIAOZHUN，YINGJINKENENGCAIYONGBENBIAOZHUNSUODINGYIDESHUYU。 PT游戏BENBIAOZHUNYOUQUANGUOLVYOUBIAOZHUNHUAJISHUWEIYUANHUITICHU。 BENBIAOZHUNYOUQUANGUOLVYOUBIAOZHUNHUAJISHUWEIYUANHUIGUIKOUBINGJIESHI。 PT游戏BENBIAOZHUNFUZEQICAODANWEI: GUOJIALVYOUJU、SHANGHAISHEHUIKEPTYOUXILVYOUYANJIUZHONGXIN。 PT游戏BENBIAOZHUNZHUYAOQICAOREN: WANGDAWU、BILVGUI、LIUHANQI、PENGDECHENG、ZHANGGUANGRUI、WUZHIHONG、JIANGYIFAN。 ZHONGHUARENMINGONGHEGUOGUOJIABIAOZHUN GB/T 16766-1997 LVYOUPTYOUXIJICHUSHUYU PT游戏Basic terms of service in tourism 1FANWEI BENBIAOZHUNGUIDINGLELVYOUPTYOUXILINGYUZHONGDEJICHUSHUYUHEDINGYI。 PT游戏BENBIAOZHUNZHUYAOSHIYONGYUZHONGGUOLVYOUYE。 2YINYONGBIAOZHUN XIALIEBIAOZHUNSUOBAOHANDETIAOWEN，TONGGUOZAIBENBIAOZHUNZHONGYINYONGERGOUCHENGWEIBENBIAOZHUNDETIAOWEN。BENBIAOZHUNCHUBANSHI，SUOSHIBANBENJUNWEIYOUXIAO。SUOYOUBIAOZHUNDOUHUIBEIXIUDING，SHIYONGBENBIAOZHUNDEGEFANGYINGTANTAOSHIYONGXIALIEBIAOZHUNZUIXINBANBENDEKENENGXING。 PT游戏GB/T 6583—1994ZHILIANGGUANLIHEZHILIANGBAOZHENGSHUYU(idt ISO 8402:1994) GB/T 19004.2—1994ZHILIANGGUANLIHEZHILIANGTIXIYAOSU DI2BUFEN: PTYOUXIZHINAN(idt ISO 9004-2:1991) GB/T 14308—1993LVYOUSHEWAIFANDIANXINGJIDEHUAFENJIPINGDING PT游戏3LVYOUPTYOUXIXUQIUYUGONGJI 3.1LVYOUPTYOUXIXUFANG；GUKEbusiness second party of tourist service;customer PT游戏LVYOUCHANPINHUOPTYOUXIDEJIESHOUZHE。TAMENKEYISHIZUIZHONGXIAOFEIZHE、GOUMAIZHE、DIERFANGHUOQITASHOUYIZHE。 ZHU1: CANJIANGB/T 19004.2，GB/T 6583。 PT游戏3.1.1LVYOUZHEtourist WEIMANZUWUZHIHEJINGSHENWENHUAXUQIUJINXINGLVYOUXIAOFEIHUODONGDEZHUTI，SHILVYOUPTYOUXIHUODONGDEXUQIUZHEHEPTYOUXIDUIXIANG。 PT游戏3.1.2LVYOUSANKEindependent traveler ZIXINGANPAILVYOUXINGCHENG，LINGXINGXIANFUGEXIANGLVYOUFEIYONGDELVYOUXIAOFEIZHE。 3.1.3LVYOUTUANDUItour group TONGGUOLVXINGSHEHUOLVYOUPTYOUXIZHONGJIEJIGOU，CAIQUZHIFUZONGHEBAOJIAHUOBUFENBAOJIADEFANGSHI，YOUZUZHIANYUDINGXINGCHENGJIHUAJINXINGLVYOUXIAOFEIHUODONGDELVYOUZHEQUNTI。 3.2LVYOUPTYOUXIGONGFANGservice supplier in tourism XIANGXUFANGTIGONGLVYOUCHANPINHUOPTYOUXIDEZUZHI。 PT游戏ZHU2: CANJIANGB/T 6583，GB/T 19004.2。 3.2.1LVYOUPTYOUXIZUZHIservice organization in tourism WULUNLIANYINGHUODUYING、GONGYINGHUOSIYINGDE，JUYOUZISHENLVYOUPTYOUXIZHINENGHELVYOUPTYOUXIGUANLIJIGOUDEGONGSI、SHETUAN、SHANGSUO、QIYEHUOZUHETI，HUOTAMENDEYIBUFEN。 ZHU3: CANJIANGB/T 19004.2。 PT游戏3.2.2LVYOUPTYOUXIQIYEenterprise of service in tourism YIZIJIN、CHANGDI、SHEBEI、JISHUHELAOWUWEISHENGCHANYAOSU，WEILVYOUXIAOFEIZHETIGONGCHANPINHUOPTYOUXIDEJINGYINGSHITI。 ZHU4: “SHITI”GAINIANCANJIANGB/T 6583。 3.2.3LVYOUDINGDIANQIYEdesignated tourism enterprises JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUZHUGUANBUMENRENDING，HUOYOUQIHUITONGXIANGGUANXINGYEZHUGUANBUMENRENDING，YOUTIAOJIANWEIHAINEIWAILVYOUZHETIGONGDINGXIANGCHANPINHUOZHUANMENPTYOUXIDEQIYE。 PT游戏3.2.4LVYOUPTYOUXITEXINGcharacteristics of service in tourism XIANSHILVYOUPTYOUXIZHILIANGDEZHENGXIANGHEBIAOZHI。TABAOKUO: PT游戏a)KEYIGUANCHADAODEHEXUJINGXUFANGPINGJIADETEXING； PT游戏b)GUKEBUNENGJINGCHANGGUANCHADAODEDANYOUZHIJIEYINGXIANGPTYOUXIZHILIANGDETEXING。 ZHU PT游戏5LIANGLEITEXINGDOUBIXUSHINENGBEILVYOUPTYOUXIZUZHIDUIZHAOSUOGUIDINGDEYANSHOUBIAOZHUNZUOCHUPINGJIADE。 6LVYOUPTYOUXITEXINGKEYISHIDINGLIANGDE(KECELIANGDE)，HUOSHIDINGXINGDE(KEBIJIAODE)，ZHEIQUJUEYURUHEPINGJIAYIJIYOUPTYOUXIZUZHIHUOGUKEJINXINGPINGJIA。 7CANJIANGB/T 19004.2。 3.2.5LVYOUPTYOUXITIGONGservice delivery in tourism TIGONGMOUXIANGLVYOUPTYOUXISUOBIXUDEGONGFANGHUODONG。 ZHU8: CANJIANGB/T 19004.2。 3.2.6LVYOUPTYOUXIDENGJIservice grade in tourism PT游戏DUIGONGNENGYONGTUXIANGTONGDELVYOUCHANPINHUOPTYOUXI，ANZHAOSHIYINGYUBUTONGXUYAODETEXINGERJINXINGFENLEIHUOFENJIDEBIAOSHI。 3.2.6.1XINGJIstar YONGTEDINGDEXINGXINGFUHAOJIQISHULIANGBIAOSHILVYOUPTYOUXISHESHIDENGJIDEFANGSHI。 3.2.6.2XINGJIPINGDINGstar-rating PT游戏YOUGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENANZHAOXIANGYINGDEXINGJIBIAOZHUNDUILVYOUSHESHI、CHANPINHUOPTYOUXIJINXINGDEDENGJIQUEDING。 PT游戏ZHU9: CANJIANGB/T 6583，GB/T 14308。 PT游戏3.3LVYOUPTYOUXICHANPINproduct of service in tourism YOUSHIWUHEPTYOUXIZONGHEGOUCHENGDE，XIANGLVYOUZHEXIAOSHOUDELVYOUXIANGMU。QITEZHENGSHIPTYOUXICHENGWEICHANPINGOUCHENGDEZHUTI，QIJUTIZHANSHIZHUYAOYOUXIANLU、HUODONGHESHISU。LVYOUZHEKEYIGOUMAIZHENGTICHANPIN(RUZONGHEBAOJIALVYOU)，YEKEYIGOUMAIMOUYIDANXIANGLVYOUCHANPIN(RUHANGBANZUOWEI，FANDIANKEFANG)。 3.3.1GUANGUANGLVYOUsightseeing tour YICANGUAN、XINSHANGZIRANJINGGUANHEMINSUFENGQINGWEIZHUYAOMUDEHEYOULANNEIRONGDELVYOUXIAOFEIHUODONG。 3.3.2DUJIALVYOUvacation tour YIDUJIAHEXIUXIANWEIZHUYAOMUDEHENEIRONGDEYIZHONGLVYOUXIAOFEIHUODONG。 3.3.3ZHUANXIANGLVYOUspecific tour WEISHEHUI、JINGJI、WENHUA、KEYAN、XIUXUE、ZONGJIAO、BAOJIANDENGMOUYIZHUANMENMUDEERJINXINGDELVYOUHUODONG。 3.3.4HUIYILVYOUconvention tour YOUKUAGUOJIEHUOKUADIYUDERENYUANCANJIADE，YIZUZHI、CANJIAHUIYIWEIZHUYAOMUDE，BINGTIGONGCANGUANYOULANPTYOUXIDEYIZHONGLVYOUHUODONG。 3.3.5JIANGLILVYOUincentive travel PT游戏YOUQIYEHUOSHEHUITUANTITIGONGFEIYONG，YIJIANGLIWEIMUDEDEYIZHONGLVYOUHUODONG。 3.3.6TEZHONGLVYOUspecial interest tour YOULVYOUXINGZHENGZHUGUANBUMENHEXIANGGUANZHUGUANBUMENZHUANMENPIZHUN，BINGJINXINGZONGTIXIEDIAODEJUYOUJINGJIXINGHEQIANGLIEGERENTIYANDELVYOUHUODONG。YIBANXUYAOTIQIANSHENBAOJIHUA。RUTANXIAN、SHOULIE、QIANSHUI、DENGSHAN、QICHELALISAIJIZHOUJI、KUAGUOQICHELVXINGDENG。 4LVYOUPTYOUXIYAOSU WEISHILVYOUZHELVCHENGSHUNLI，HUODECANGUANYOULANDEMANYIXIAOGUO，YOUGELEILVYOUQIYETIGONGDEJIAOTONG、YOULAN、ZHUSU、CANYIN、GOUWU、YULEDENGFANGMIANDEJIBENPTYOUXINEIRONG。 PT游戏4.1LVXINGSHEtravel service;travel agency PT游戏YIFASHELIBINGJUYOUFARENZIGE，ZHUYAOCONGSHIZHAOLAI、JIEDAILVYOUZHE，ZUZHILVYOUHUODONG，SHIXINGDULIHESUANDEQIYE。 PT游戏4.1.1DAOYOURENYUANtour guide CHIYOUZHONGHUARENMINGONGHEGUODAOYOUZIGEZHENGSHUHEDAOYOUZHENG，SHOULVXINGSHEWEIPAI，ANZHAOJIEDAIJIHUA，CONGSHIPEITONGLVYOUTUAN(ZHE)CANGUAN、YOULANDENGSHIWUDEGONGZUORENYUAN。 PT游戏ZHU10: DAOYOURENYUANFENWEIQUANCHENGPEITONGDAOYOURENYUAN、DIFANGPEITONGDAOYOURENYUANHEJINGDIANDAOYOURENYUAN。 PT游戏4.1.2HAIWAILINGDUIoverseas escort PT游戏SHOUHAIWAILVXINGSHEWEIPAI，QUANQUANDAIBIAOGAILVXINGSHEDAILINGLVYOUTUANCONGSHILVYOUHUODONGDEGONGZUORENYUAN。 PT游戏4.2LVYOUJIAOTONGtourist communications WEILVYOUZHEZAILVYOUGUOCHENGZHONGTIGONGYUNSHUGONGJUJIQIPEITAODEPTYOUXIXITONG。 4.2.1LVYOUQICHEtourist automobile PT游戏WEILVYOUTUANDUI(ZHE)TIGONGDE、YIBANXUYAOYUDINGDEKEYUNQICHE。 4.2.2LVYOUCHUANcruise ship YOU24XIAOSHIYISHANG(HAN24XIAOSHI)LIANXUHANGYUNNENGLI，YIJINGYINGJIEDAILVYOUZHEWEIZHU，BINGWEILVYOUZHETIGONGYULE、SHISUHEDAOYOUPTYOUXIDEKECHUAN。 4.2.3YOULANCHUANsightseeing boat;sightseeing ship YIJINGYINGJIEDAILVYOUZHEWEIZHU，ZHUYAOWEILVYOUZHETIGONGYANTUGUANGUANG、DAOYOUJIANGJIEDENGPTYOUXIDEKECHUAN。 PT游戏4.2.4XINGJIYOUCHUANstar-rated cruise ship PT游戏JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING，HUODEXINGJICHENGHAODEYOUCHUAN。 4.3LVYOUZHUSUtourist lodging WEILVYOUZHELVYOUGUOCHENGZHONGTIGONGDEZHUSUSHESHIJIQIPTYOUXIDEZONGHE。 4.3.1LVYOUSHEWAIFANDIANhotels catering to overseas tourists PT游戏JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN，YUNXUJIEDAIHAIWAILAIHUALVYOUZHEDELVYOUFANDIAN。 4.3.2XINGJIFANDIANstar-rated hotel JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING，HUODEXINGJICHENGHAODELVYOUSHEWAIFANDIAN。 PT游戏4.3.3SHEWAIGONGYUapartment for aliens JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN，KEZUSHOUJIHAIWAILAIHUARENSHIJUZHU，BINGTIGONGPEITAOSHENGHUOPTYOUXISHESHIDEGAOJIZHUZHAI。 PT游戏4.3.4XINGJIGONGYUstar-rated apartment JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING，HUODEXINGJICHENGHAODESHEWAIGONGYU。 4.3.5SHEWAIXIEZILOUoffice buiding for aliens PT游戏JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN，KEGONGJINGWAIZUZHI、QIYEHUOBANSHIJIGOUZUGOUDE，PTYOUXIWANSHAN、GONGNENGPEITAODEBANGONGHESHENGHUOSHESHI。 4.4LVYOUCANYINtourist catering WEILVYOUZHELVXINGYOULANGUOCHENGZHONGTIGONGDECANYINPTYOUXI。 4.4.1LVYOUDINGDIANCANGUANdesignated tourist restaurant PT游戏JINGLVYOUXINGZHENGZHUGUANBUMENPIZHUN，BINGBANFADINGDIANBIAOZHI，TUIJIANZUOWEIJIEDAIHAINEIWAILVYOUTUANDUIDEJIUCANCHANGSUO。 4.4.2LVYOUTUANDUICANmeals for tour group LVYOUDINGDIANCANGUANANZHAOSHIXIANYULVXINGSHESHANGDINGDECANYINJIAGE、CANYINZHILIANGHESHULIANGDENGYAOQIU，WEILVYOUTUANDUITIGONGDEPUTONGZHENGCAN，YIBANBUBAOKUOTUANDUIFENGWEICAN。 4.5YOULANDIplace of sightseeing PT游戏LVYOUZHEKAIZHANYOULANHUODONGDEDILIQUYU。 4.5.1YOULANQUsightseeing district LVYOUZIYUANBIJIAOFENGFU、JIZHONG，JUYOUJIAOGAOGUANSHANG、YOULANJIAZHI，SHESHIBIJIAOPEITAO、JUYOUYIDINGJIEDAINENGLIDEDILIQUYU。 PT游戏4.5.2DUJIAQUholiday resort PT游戏JUYOULIANGHAODEZIRANHUANJINGHEPEITAODELVYOUJICHUSHESHI，JIZHUSU、DUJIA、XIUXIAN、YOULAN、YULEWEIYITIDEZONGHEGONGNENGQU。 4.5.3YOULANDIANsightseeing spot PT游戏JUYOULVYOUXIYINWUYUPEITAOPTYOUXIDEYOULANDIDIAN。 4.5.4CANGUANDIANvisiting spot GONGLVYOUZHELEJIESHEHUI、ZENGZHANGZHISHI、FENGFUYUELIDECHANGSUO，YIBANZHITIGONGJIANGJIEPTYOUXI。 4.6LVYOUGOUWUtourist shopping PT游戏LVYOUZHEZAILVYOUGUOCHENGZHONGGOUMAISHANGPINDEHUODONG，ZHEIXIESHANGPINYIBANJUYOUJINIAN、XINSHANG、BAOZHI、KUIZENGYIYIHUOSHIYONGJIAZHI，ZHUYAOBAOKUOLVYOUJINIANPIN、LVYOUGONGYIPIN、LVYOUYONGPIN、LVYOUSHIPINHEQITASHANGPINWUDALEI。 PT游戏4.6.1LVYOUDINGDIANSHANGDIANdesignated tourist shop JINGLVYOUXINGZHENGZHUGUANBUMENPIZHUN，BINGBANFADINGDIANBIAOZHI，TUIJIANJIEDAIHAIWAILAIHUALVYOUZHEGOUWUDESHANGDIAN。 4.7LVYOUYULEtourist recreation LVYOUZHEZAILVYOUGUOCHENGZHONGXIANGSHOUHUOCANYUDEGELEIYULEHUODONG。 PT游戏4.7.1WENHUALEILVYOUYULECHANGSUOtourist recreational spot of cultural kind JUYOUWENHUAGUANSHANGXINGHUOWENHUACANYUXINGDELVYOUYULECHANGSUO。RUJUCHANG、GEWUTING、KALAOKTINGDENG。 PT游戏4.7.2KANGLELEILVYOUYULECHANGSUOtourist recreational spot of health and pleasure kind YONGYOUYOULE、BAOJIANHEJIANSHENSHESHIJIPEITAOPTYOUXIDELVYOUYULECHANGSUO。RUYOULEYUAN、JIANSHENFANG、BAOLINGQIUCHANGDENG。 PT游戏5LVYOUPTYOUXIZHILIANGGUANLI LVYOUXINGZHENGZHUGUANBUMENHELVYOUQIYEWEITIGAOLVYOUXINGYEDEPTYOUXIZHILIANGERZHIDINGDEZHILIANGMUBIAOHESHIXIANGAIMUBIAOSUO CAIQUDEGEZHONGSHOUDUAN。 PT游戏5.1PTYOUXIservice PT游戏WEIMANZUGUKEDEXUYAO，GONGFANGYUGUKEJIECHUDEHUODONGHEGONGFANGNEIBUHUODONGSUOCHANSHENGDEJIEGUO(GB/T 19004.2)。 ZHU 11ZAIJIECHUMIANSHANG，GONGFANGHUOGUKEKENENGYOURENYUANHUOZHUANGBEILAIDAIBIAO。 12DUIYUPTYOUXITIGONG，ZAIYUGONGFANGJIECHUMIANSHANGGUKEDEHUODONGKENENGSHISHIZHISUOZAI。 13YOUXINGCHANPINDETIGONGHUOSHIYONGKENENGCHENGWEIPTYOUXIDEYIGEBUFEN。 14PTYOUXIKENENGYUYOUXINGCHANPINDEZHIZAOHEGONGYINGJIEHEZAIYIQI。 5.2LVYOUPTYOUXIZHILIANGservice quality in tourism PT游戏LVYOUPTYOUXIHUODONGSUONENGDADAOGUIDINGXIAOGUOHEMANZULVYOUZHEXUQIUDENENGLIYUCHENGDU。 PT游戏5.3LVYOUPTYOUXIGUIFANservice specification in tourism WEIDADAOMOUYIPTYOUXIBIAOZHUNERCAIQUDEYICHENGXUHUA、DINGLIANGHUA、ZHIDUHUAWEIZHUYAONEIRONGDEKEXUEFANGFA。 5.4LVYOUPTYOUXIZHILIANGBIAOZHUNstandards of service quality in tourism YOUYOUGUANGEFANGXIESHANGYIZHI，JINGGUOJIABIAOZHUNHUAGUANLIBUMENHUOLVYOUXINGZHENGGUANLIBUMENPIZHUN，ANZHAOTEDINGXINGSHIFABU ，DUILVYOUPTYOUXIZHILIANGYINGDADAODESHULIANGHEZHILIANGYAOQIUSUOZUODETONGYIGUIDING，ZUOWEILVYOUPTYOUXIDEGONGFANGGONGTONGZUNSHOUDEZHUNZE。 PT游戏5.5LVYOUPTYOUXIZHILIANGPINGDINGevaluation of service quality in tourism YOULVYOUXINGZHENGZHUGUANBUMENZUZHILVYOUZHE、ZHUANZHIZHILIANGPINGDINGRENYUANHEYOUGUANZHUANJIA，ANZHAOLVYOUPTYOUXIZHILIANGBIAOZHUNDE YAOQIU，DUILVYOUQIYEPTYOUXIZHILIANGJINXINGDEZONGHEPINGGU。 5.6LVYOUPTYOUXIZHILIANGRENZHENGvalidation of service quality in tourism PT游戏LVYOUXINGZHENGZHUGUANBUMENGENJULVYOUPTYOUXIZHILIANGBIAOZHUN，DUIFUHEYAOQIUDELVYOUPTYOUXIQIYEJINXINGZIGERENZHENG，BINGBAN FAXIANGYINGDEZHILIANGRENZHENGSHUDEHUODONG。 5.7LVYOUANQUANGUANLImanagement of tourist safety LVYOUXINGZHENGZHUGUANBUMENCAIQUGEZHONGYOUXIAOCUOSHI，BAOHULVYOUZHEZAIYOULANCANGUANGUOCHENGZHONGDERENSHENCAICHANANQUANDEHUODONG 。RUZHIDINGDELUOSHIANQUANZHIDU、JIANCHAANQUANSHESHIJIDUISHIGUDECHULIDENG。 PT游戏5.8LVYOUTOUSUGUANLIhandling of tourist complaint LVYOUXINGZHENGZHUGUANBUMENDUILVYOUTOUSUDESHOULIHECHULIXINGWEI。 5.8.1LVYOUTOUSUtourist complaint LVYOUZHEXIANGLVYOUXINGZHENGGUANLIBUMENTICHUDEDUILVYOUPTYOUXIZHILIANGBUMANYIDEKOUTOUHUOSHUMIANSHANGDEBIAOSHI。 5.8.2LVYOUTOUSULIPEIsettlement of tourist complaint PT游戏LVYOUXINGZHENGZHUGUANBUMENDUILVYOUTOUSUDECHULIGUOCHENGJIZUOCHUZERENFANGDEPEICHANGCAIDING。 FULUA (TISHIDEFULU) ZHONGWENSUOYIN SHUYUMINGCHENG……………………………YECI CANGUANDIAN………………………………4.5.4 DAOYOURENYUAN……………………………4.1.1 DUJIALVYOU……………………………3.3.2 PT游戏DUJIAQU………………………………4.5.2 PT游戏PTYOUXI……………………………………5.1 GUKE……………………………………3.1 PT游戏GUANGUANGLVYOU……………………………3.3.1 HAIWAILINGDUI……………………………4.1.2 HUIYILVYOU……………………………3.3.4 PT游戏JIANGLILVYOU……………………………3.3.5 PT游戏KANGLELEILVYOUYULECHANGSUO………………4.7.2 LVXINGSHE…………………………………4.1 LVYOUANQUANGUANLI…………………………5.7 PT游戏LVYOUCANYIN………………………………4.4 LVYOUCHUAN………………………………4.2.2 PT游戏LVYOUDINGDIANCANGUAN………………………4.4.1 LVYOUDINGDIANQIYE………………………3.2.3 PT游戏LVYOUDINGDIANSHANGDIAN………………………4.6.1 PT游戏LVYOUPTYOUXICHANPIN…………………………3.3 LVYOUPTYOUXIDENGJI………………………3.2.6 LVYOUPTYOUXIGONGFANG…………………………3.2 LVYOUPTYOUXIGUIFAN…………………………5.3 LVYOUPTYOUXIQIYE………………………3.2.2 LVYOUPTYOUXITEXING………………………3.2.4 PT游戏LVYOUPTYOUXITIGONG………………………3.2.5 PT游戏LVYOUPTYOUXIXUFANG…………………………3.1 LVYOUPTYOUXIZHILIANG…………………………5.2 LVYOUPTYOUXIZHILIANGBIAOZHUN……………………5.4 PT游戏LVYOUPTYOUXIZHILIANGPINGDING……………………5.5 LVYOUPTYOUXIZHILIANGRENZHENG……………………5.6 PT游戏LVYOUPTYOUXIZUZHI………………………3.2.1 PT游戏LVYOUGOUWU………………………………4.6 LVYOUJIAOTONG………………………………4.2 LVYOUQICHE……………………………4.2.1 PT游戏LVYOUSANKE……………………………3.1.2 PT游戏LVYOUSHEWAIFANDIAN………………………4.3.1 LVYOUTOUSU……………………………5.8.1 PT游戏LVYOUTOUSUGUANLI…………………………5.8 PT游戏LVYOUTOUSULIPEI………………………5.8.2 LVYOUTUANDUI……………………………3.1.3 LVYOUTUANDUICAN…………………………4.4.2 LVYOUYULE………………………………4.7 PT游戏LVYOUZHE………………………………3.1.1 LVYOUZHUSU………………………………4.3 SHEWAIGONGYU……………………………4.3.3 PT游戏SHEWAIXIEZILOU…………………………4.3.5 PT游戏TEZHONGLVYOU……………………………3.3.6 PT游戏WENHUALEILVYOUYULECHANGSUO………………4.7.1 XINGJI………………………………3.2.6.1 XINGJIFANDIAN……………………………4.3.2 PT游戏XINGJIGONGYU……………………………4.3.4 XINGJIPINGDING…………………………3.2.6.2 XINGJIYOUCHUAN……………………………4.2.4 YOULANCHUAN………………………………4.2.3 PT游戏YOULANDI…………………………………4.5 PT游戏YOULANDIAN………………………………4.5.3 PT游戏YOULANQU………………………………4.5.1 ZHUANXIANGLVYOU……………………………3.3.3 FULUB (TISHIDEFULU) YINGWENSUOYIN apartment for aliens……………………………………………………4.3.3 business second party of tourist service……………………………3.1 PT游戏characteristics of service in tourism………………………………3.2.4 convention tour……………………………………………………………3.3.4 cruise ship…………………………………………………………………4.2.2 PT游戏customer………………………………………………………………………3.1 designated tourism enterprises………………………………………3.2.3 designated tourist restaurant…………………………………………4.4.1 PT游戏designated tourist shop…………………………………………………4.6.1 PT游戏enterprise of service in tourism………………………………………3.2.2 PT游戏evaluation of service quality in tourism……………………………5.5 handling of tourist complaint……………………………………………5.8 PT游戏holiday resort………………………………………………………………4.5.2 PT游戏hotels catering to overseas tourists…………………………………4.3.1 incentive travel……………………………………………………………3.3.5 PT游戏independent traveler………………………………………………………3.1.2 management of tourist safety………………………………………………5.7 meals for tour group………………………………………………………4.4.2 PT游戏office building for aliens………………………………………………4.3.5 overseas escort………………………………………………………………4.1.2 place of sightseeing…………………………………………………………4.5 PT游戏product of service in tourism………………………………………………3.3 PT游戏service……………………………………………………………………………5.1 service delivery in tourism………………………………………………3.2.5 PT游戏service grade in tourism…………………………………………………3.2.6 service organization in tourism…………………………………………3.2.1 service quality in tourism…………………………………………………5.2 service specification in tourism…………………………………………5.3 service supplier in tourism…………………………………………………3.2 settlement of tourist complaint…………………………………………5.8.2 sightseeing boat………………………………………………………………4.2.3 sightseeing district…………………………………………………………4.5.1 PT游戏sightseeing ship………………………………………………………………4.2.3 PT游戏sightseeing spot………………………………………………………………4.5.3 PT游戏sightseeing tour………………………………………………………………3.3.1 PT游戏special interest tour…………………………………………………………3.3.6 specific tour……………………………………………………………………3.3.3 PT游戏standards of service quality in tourism……………………………………5.4 PT游戏star……………………………………………………………………………3.2.6.1 star-rated apartment…………………………………………………………4.3.4 PT游戏star-rated cruise ship………………………………………………………4.2.4 star-rated hotel………………………………………………………………4.3.2 star-rating…………………………………………………………………3.2.6.2 PT游戏tour group………………………………………………………………………3.1.3 tour guide………………………………………………………………………4.1.1 tourist…………………………………………………………………………3.1.1 PT游戏tourist automobile……………………………………………………………4.2.1 tourist catering…………………………………………………………………4.4 tourist communications…………………………………………………………4.2 tourist complaint………………………………………………………………5.8.1 PT游戏tourist lodging…………………………………………………………………4.3 tourist recreation………………………………………………………………4.7 tourist recreational spot of cultural kind……………………………4.7.1 PT游戏tourist recreational spot of health and pleasure kind………………4.7.2 PT游戏tourist shopping…………………………………………………………………4.6 travel agency……………………………………………………………………4.1 travel service……………………………………………………………………4.1 vacation tour……………………………………………………………………3.3.2 validation of service quality in tourism…………………………………5.6 visiting spot……………………………………………………………………4.5.4 |
