PT游戏

《旅游PT游戏基础术语》(GB/T 16766-1997)
时间: 2013-10-27 来源:PT游戏|官网 字号: [ ]

QIANYAN

BENBIAOZHUNCANKAOLEXIANYOUDEGUOJIABIAOZHUN、XINGYEBIAOZHUNHEYOUGUANWENJIAN、CHUBANWU,YIJIGUOJIBIAOZHUNHUAZUZHI(ISO)HESHIJIELVYOUZUZHI(WTO)DEWENXIAN,QUEDINGLESHUYUDEFANWEI、TIAOMUHEDINGYI。

SHUYUJUYOUZHUANMENDEHANYIHEYONGTU,ERBUSHICISHUZHONGCHUXIANDEYIBANXINGDINGYI。GUIDINGLVYOUPTYOUXIDEJICHUSHUYUHEDINGYI,GUIFANTAMENZAILVYOUYEZHONGDEYONGFASHIBIYAODE。BENBIAOZHUNGENJUGUOJIPTYOUXIYE、GUOJILVYOUYEHEWOGUOLVYOUYESHIYONGLVYOUPTYOUXIJICHUSHUYUDESHIJIQINGKUANG,JICHULEXIANGYINGDEDINGYI。BENBIAOZHUNDESHISHI,YOUZHUYULVYOUYEDEXINGYEGUANLIHELVYOUQIYEPTYOUXIZHILIANGTIXIDEGOUZHU。

LVYOUYEQITABIAOZHUNHEYULVYOUYEXIANGGUANDEBIAOZHUN,YINGJINKENENGCAIYONGBENBIAOZHUNSUODINGYIDESHUYU。

PT游戏BENBIAOZHUNYOUQUANGUOLVYOUBIAOZHUNHUAJISHUWEIYUANHUITICHU。

BENBIAOZHUNYOUQUANGUOLVYOUBIAOZHUNHUAJISHUWEIYUANHUIGUIKOUBINGJIESHI。

PT游戏BENBIAOZHUNFUZEQICAODANWEI: GUOJIALVYOUJU、SHANGHAISHEHUIKEPTYOUXILVYOUYANJIUZHONGXIN。

PT游戏BENBIAOZHUNZHUYAOQICAOREN: WANGDAWU、BILVGUI、LIUHANQI、PENGDECHENG、ZHANGGUANGRUI、WUZHIHONG、JIANGYIFAN。

ZHONGHUARENMINGONGHEGUOGUOJIABIAOZHUN

GB/T 16766-1997

LVYOUPTYOUXIJICHUSHUYU

PT游戏Basic terms of service in tourism

1FANWEI

BENBIAOZHUNGUIDINGLELVYOUPTYOUXILINGYUZHONGDEJICHUSHUYUHEDINGYI。

PT游戏BENBIAOZHUNZHUYAOSHIYONGYUZHONGGUOLVYOUYE。

2YINYONGBIAOZHUN

XIALIEBIAOZHUNSUOBAOHANDETIAOWEN,TONGGUOZAIBENBIAOZHUNZHONGYINYONGERGOUCHENGWEIBENBIAOZHUNDETIAOWEN。BENBIAOZHUNCHUBANSHI,SUOSHIBANBENJUNWEIYOUXIAO。SUOYOUBIAOZHUNDOUHUIBEIXIUDING,SHIYONGBENBIAOZHUNDEGEFANGYINGTANTAOSHIYONGXIALIEBIAOZHUNZUIXINBANBENDEKENENGXING。

PT游戏GB/T 6583—1994ZHILIANGGUANLIHEZHILIANGBAOZHENGSHUYU(idt ISO 8402:1994)

GB/T 19004.2—1994ZHILIANGGUANLIHEZHILIANGTIXIYAOSU

DI2BUFEN: PTYOUXIZHINAN(idt ISO 9004-2:1991)

GB/T 14308—1993LVYOUSHEWAIFANDIANXINGJIDEHUAFENJIPINGDING

PT游戏3LVYOUPTYOUXIXUQIUYUGONGJI

3.1LVYOUPTYOUXIXUFANG;GUKEbusiness second party of tourist service;customer

PT游戏LVYOUCHANPINHUOPTYOUXIDEJIESHOUZHE。TAMENKEYISHIZUIZHONGXIAOFEIZHE、GOUMAIZHE、DIERFANGHUOQITASHOUYIZHE。

ZHU1: CANJIANGB/T 19004.2,GB/T 6583。

PT游戏3.1.1LVYOUZHEtourist

WEIMANZUWUZHIHEJINGSHENWENHUAXUQIUJINXINGLVYOUXIAOFEIHUODONGDEZHUTI,SHILVYOUPTYOUXIHUODONGDEXUQIUZHEHEPTYOUXIDUIXIANG。

PT游戏3.1.2LVYOUSANKEindependent traveler

ZIXINGANPAILVYOUXINGCHENG,LINGXINGXIANFUGEXIANGLVYOUFEIYONGDELVYOUXIAOFEIZHE。

3.1.3LVYOUTUANDUItour group

TONGGUOLVXINGSHEHUOLVYOUPTYOUXIZHONGJIEJIGOU,CAIQUZHIFUZONGHEBAOJIAHUOBUFENBAOJIADEFANGSHI,YOUZUZHIANYUDINGXINGCHENGJIHUAJINXINGLVYOUXIAOFEIHUODONGDELVYOUZHEQUNTI。

3.2LVYOUPTYOUXIGONGFANGservice supplier in tourism

XIANGXUFANGTIGONGLVYOUCHANPINHUOPTYOUXIDEZUZHI。

PT游戏ZHU2: CANJIANGB/T 6583,GB/T 19004.2。

3.2.1LVYOUPTYOUXIZUZHIservice organization in tourism

WULUNLIANYINGHUODUYING、GONGYINGHUOSIYINGDE,JUYOUZISHENLVYOUPTYOUXIZHINENGHELVYOUPTYOUXIGUANLIJIGOUDEGONGSI、SHETUAN、SHANGSUO、QIYEHUOZUHETI,HUOTAMENDEYIBUFEN。

ZHU3: CANJIANGB/T 19004.2。

PT游戏3.2.2LVYOUPTYOUXIQIYEenterprise of service in tourism

YIZIJIN、CHANGDI、SHEBEI、JISHUHELAOWUWEISHENGCHANYAOSU,WEILVYOUXIAOFEIZHETIGONGCHANPINHUOPTYOUXIDEJINGYINGSHITI。

ZHU4: “SHITI”GAINIANCANJIANGB/T 6583。

3.2.3LVYOUDINGDIANQIYEdesignated tourism enterprises

JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUZHUGUANBUMENRENDING,HUOYOUQIHUITONGXIANGGUANXINGYEZHUGUANBUMENRENDING,YOUTIAOJIANWEIHAINEIWAILVYOUZHETIGONGDINGXIANGCHANPINHUOZHUANMENPTYOUXIDEQIYE。

PT游戏3.2.4LVYOUPTYOUXITEXINGcharacteristics of service in tourism

XIANSHILVYOUPTYOUXIZHILIANGDEZHENGXIANGHEBIAOZHI。TABAOKUO:

PT游戏a)KEYIGUANCHADAODEHEXUJINGXUFANGPINGJIADETEXING;

PT游戏b)GUKEBUNENGJINGCHANGGUANCHADAODEDANYOUZHIJIEYINGXIANGPTYOUXIZHILIANGDETEXING。

ZHU

PT游戏5LIANGLEITEXINGDOUBIXUSHINENGBEILVYOUPTYOUXIZUZHIDUIZHAOSUOGUIDINGDEYANSHOUBIAOZHUNZUOCHUPINGJIADE。

6LVYOUPTYOUXITEXINGKEYISHIDINGLIANGDE(KECELIANGDE),HUOSHIDINGXINGDE(KEBIJIAODE),ZHEIQUJUEYURUHEPINGJIAYIJIYOUPTYOUXIZUZHIHUOGUKEJINXINGPINGJIA。

7CANJIANGB/T 19004.2。

3.2.5LVYOUPTYOUXITIGONGservice delivery in tourism

TIGONGMOUXIANGLVYOUPTYOUXISUOBIXUDEGONGFANGHUODONG。

ZHU8: CANJIANGB/T 19004.2。

3.2.6LVYOUPTYOUXIDENGJIservice grade in tourism

PT游戏DUIGONGNENGYONGTUXIANGTONGDELVYOUCHANPINHUOPTYOUXI,ANZHAOSHIYINGYUBUTONGXUYAODETEXINGERJINXINGFENLEIHUOFENJIDEBIAOSHI。

3.2.6.1XINGJIstar

YONGTEDINGDEXINGXINGFUHAOJIQISHULIANGBIAOSHILVYOUPTYOUXISHESHIDENGJIDEFANGSHI。

3.2.6.2XINGJIPINGDINGstar-rating

PT游戏YOUGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENANZHAOXIANGYINGDEXINGJIBIAOZHUNDUILVYOUSHESHI、CHANPINHUOPTYOUXIJINXINGDEDENGJIQUEDING。

PT游戏ZHU9: CANJIANGB/T 6583,GB/T 14308。

PT游戏3.3LVYOUPTYOUXICHANPINproduct of service in tourism

YOUSHIWUHEPTYOUXIZONGHEGOUCHENGDE,XIANGLVYOUZHEXIAOSHOUDELVYOUXIANGMU。QITEZHENGSHIPTYOUXICHENGWEICHANPINGOUCHENGDEZHUTI,QIJUTIZHANSHIZHUYAOYOUXIANLU、HUODONGHESHISU。LVYOUZHEKEYIGOUMAIZHENGTICHANPIN(RUZONGHEBAOJIALVYOU),YEKEYIGOUMAIMOUYIDANXIANGLVYOUCHANPIN(RUHANGBANZUOWEI,FANDIANKEFANG)。

3.3.1GUANGUANGLVYOUsightseeing tour

YICANGUAN、XINSHANGZIRANJINGGUANHEMINSUFENGQINGWEIZHUYAOMUDEHEYOULANNEIRONGDELVYOUXIAOFEIHUODONG。

3.3.2DUJIALVYOUvacation tour

YIDUJIAHEXIUXIANWEIZHUYAOMUDEHENEIRONGDEYIZHONGLVYOUXIAOFEIHUODONG。

3.3.3ZHUANXIANGLVYOUspecific tour

WEISHEHUI、JINGJI、WENHUA、KEYAN、XIUXUE、ZONGJIAO、BAOJIANDENGMOUYIZHUANMENMUDEERJINXINGDELVYOUHUODONG。

3.3.4HUIYILVYOUconvention tour

YOUKUAGUOJIEHUOKUADIYUDERENYUANCANJIADE,YIZUZHI、CANJIAHUIYIWEIZHUYAOMUDE,BINGTIGONGCANGUANYOULANPTYOUXIDEYIZHONGLVYOUHUODONG。

3.3.5JIANGLILVYOUincentive travel

PT游戏YOUQIYEHUOSHEHUITUANTITIGONGFEIYONG,YIJIANGLIWEIMUDEDEYIZHONGLVYOUHUODONG。

3.3.6TEZHONGLVYOUspecial interest tour

YOULVYOUXINGZHENGZHUGUANBUMENHEXIANGGUANZHUGUANBUMENZHUANMENPIZHUN,BINGJINXINGZONGTIXIEDIAODEJUYOUJINGJIXINGHEQIANGLIEGERENTIYANDELVYOUHUODONG。YIBANXUYAOTIQIANSHENBAOJIHUA。RUTANXIAN、SHOULIE、QIANSHUI、DENGSHAN、QICHELALISAIJIZHOUJI、KUAGUOQICHELVXINGDENG。

4LVYOUPTYOUXIYAOSU

WEISHILVYOUZHELVCHENGSHUNLI,HUODECANGUANYOULANDEMANYIXIAOGUO,YOUGELEILVYOUQIYETIGONGDEJIAOTONG、YOULAN、ZHUSU、CANYIN、GOUWU、YULEDENGFANGMIANDEJIBENPTYOUXINEIRONG。

PT游戏4.1LVXINGSHEtravel service;travel agency

PT游戏YIFASHELIBINGJUYOUFARENZIGE,ZHUYAOCONGSHIZHAOLAI、JIEDAILVYOUZHE,ZUZHILVYOUHUODONG,SHIXINGDULIHESUANDEQIYE。

PT游戏4.1.1DAOYOURENYUANtour guide

CHIYOUZHONGHUARENMINGONGHEGUODAOYOUZIGEZHENGSHUHEDAOYOUZHENG,SHOULVXINGSHEWEIPAI,ANZHAOJIEDAIJIHUA,CONGSHIPEITONGLVYOUTUAN(ZHE)CANGUAN、YOULANDENGSHIWUDEGONGZUORENYUAN。

PT游戏ZHU10: DAOYOURENYUANFENWEIQUANCHENGPEITONGDAOYOURENYUAN、DIFANGPEITONGDAOYOURENYUANHEJINGDIANDAOYOURENYUAN。

PT游戏4.1.2HAIWAILINGDUIoverseas escort

PT游戏SHOUHAIWAILVXINGSHEWEIPAI,QUANQUANDAIBIAOGAILVXINGSHEDAILINGLVYOUTUANCONGSHILVYOUHUODONGDEGONGZUORENYUAN。

PT游戏4.2LVYOUJIAOTONGtourist communications

WEILVYOUZHEZAILVYOUGUOCHENGZHONGTIGONGYUNSHUGONGJUJIQIPEITAODEPTYOUXIXITONG。

4.2.1LVYOUQICHEtourist automobile

PT游戏WEILVYOUTUANDUI(ZHE)TIGONGDE、YIBANXUYAOYUDINGDEKEYUNQICHE。

4.2.2LVYOUCHUANcruise ship

YOU24XIAOSHIYISHANG(HAN24XIAOSHI)LIANXUHANGYUNNENGLI,YIJINGYINGJIEDAILVYOUZHEWEIZHU,BINGWEILVYOUZHETIGONGYULE、SHISUHEDAOYOUPTYOUXIDEKECHUAN。

4.2.3YOULANCHUANsightseeing boat;sightseeing ship

YIJINGYINGJIEDAILVYOUZHEWEIZHU,ZHUYAOWEILVYOUZHETIGONGYANTUGUANGUANG、DAOYOUJIANGJIEDENGPTYOUXIDEKECHUAN。

PT游戏4.2.4XINGJIYOUCHUANstar-rated cruise ship

PT游戏JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING,HUODEXINGJICHENGHAODEYOUCHUAN。

4.3LVYOUZHUSUtourist lodging

WEILVYOUZHELVYOUGUOCHENGZHONGTIGONGDEZHUSUSHESHIJIQIPTYOUXIDEZONGHE。

4.3.1LVYOUSHEWAIFANDIANhotels catering to overseas tourists

PT游戏JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN,YUNXUJIEDAIHAIWAILAIHUALVYOUZHEDELVYOUFANDIAN。

4.3.2XINGJIFANDIANstar-rated hotel

JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING,HUODEXINGJICHENGHAODELVYOUSHEWAIFANDIAN。

PT游戏4.3.3SHEWAIGONGYUapartment for aliens

JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN,KEZUSHOUJIHAIWAILAIHUARENSHIJUZHU,BINGTIGONGPEITAOSHENGHUOPTYOUXISHESHIDEGAOJIZHUZHAI。

PT游戏4.3.4XINGJIGONGYUstar-rated apartment

JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING,HUODEXINGJICHENGHAODESHEWAIGONGYU。

4.3.5SHEWAIXIEZILOUoffice buiding for aliens

PT游戏JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN,KEGONGJINGWAIZUZHI、QIYEHUOBANSHIJIGOUZUGOUDE,PTYOUXIWANSHAN、GONGNENGPEITAODEBANGONGHESHENGHUOSHESHI。

4.4LVYOUCANYINtourist catering

WEILVYOUZHELVXINGYOULANGUOCHENGZHONGTIGONGDECANYINPTYOUXI。

4.4.1LVYOUDINGDIANCANGUANdesignated tourist restaurant

PT游戏JINGLVYOUXINGZHENGZHUGUANBUMENPIZHUN,BINGBANFADINGDIANBIAOZHI,TUIJIANZUOWEIJIEDAIHAINEIWAILVYOUTUANDUIDEJIUCANCHANGSUO。

4.4.2LVYOUTUANDUICANmeals for tour group

LVYOUDINGDIANCANGUANANZHAOSHIXIANYULVXINGSHESHANGDINGDECANYINJIAGE、CANYINZHILIANGHESHULIANGDENGYAOQIU,WEILVYOUTUANDUITIGONGDEPUTONGZHENGCAN,YIBANBUBAOKUOTUANDUIFENGWEICAN。

4.5YOULANDIplace of sightseeing

PT游戏LVYOUZHEKAIZHANYOULANHUODONGDEDILIQUYU。

4.5.1YOULANQUsightseeing district

LVYOUZIYUANBIJIAOFENGFU、JIZHONG,JUYOUJIAOGAOGUANSHANG、YOULANJIAZHI,SHESHIBIJIAOPEITAO、JUYOUYIDINGJIEDAINENGLIDEDILIQUYU。

PT游戏4.5.2DUJIAQUholiday resort

PT游戏JUYOULIANGHAODEZIRANHUANJINGHEPEITAODELVYOUJICHUSHESHI,JIZHUSU、DUJIA、XIUXIAN、YOULAN、YULEWEIYITIDEZONGHEGONGNENGQU。

4.5.3YOULANDIANsightseeing spot

PT游戏JUYOULVYOUXIYINWUYUPEITAOPTYOUXIDEYOULANDIDIAN。

4.5.4CANGUANDIANvisiting spot

GONGLVYOUZHELEJIESHEHUI、ZENGZHANGZHISHI、FENGFUYUELIDECHANGSUO,YIBANZHITIGONGJIANGJIEPTYOUXI。

4.6LVYOUGOUWUtourist shopping

PT游戏LVYOUZHEZAILVYOUGUOCHENGZHONGGOUMAISHANGPINDEHUODONG,ZHEIXIESHANGPINYIBANJUYOUJINIAN、XINSHANG、BAOZHI、KUIZENGYIYIHUOSHIYONGJIAZHI,ZHUYAOBAOKUOLVYOUJINIANPIN、LVYOUGONGYIPIN、LVYOUYONGPIN、LVYOUSHIPINHEQITASHANGPINWUDALEI。

PT游戏4.6.1LVYOUDINGDIANSHANGDIANdesignated tourist shop

JINGLVYOUXINGZHENGZHUGUANBUMENPIZHUN,BINGBANFADINGDIANBIAOZHI,TUIJIANJIEDAIHAIWAILAIHUALVYOUZHEGOUWUDESHANGDIAN。

4.7LVYOUYULEtourist recreation

LVYOUZHEZAILVYOUGUOCHENGZHONGXIANGSHOUHUOCANYUDEGELEIYULEHUODONG。

PT游戏4.7.1WENHUALEILVYOUYULECHANGSUOtourist recreational spot of cultural kind

JUYOUWENHUAGUANSHANGXINGHUOWENHUACANYUXINGDELVYOUYULECHANGSUO。RUJUCHANG、GEWUTING、KALAOKTINGDENG。

PT游戏4.7.2KANGLELEILVYOUYULECHANGSUOtourist recreational spot of health and pleasure kind

YONGYOUYOULE、BAOJIANHEJIANSHENSHESHIJIPEITAOPTYOUXIDELVYOUYULECHANGSUO。RUYOULEYUAN、JIANSHENFANG、BAOLINGQIUCHANGDENG。

PT游戏5LVYOUPTYOUXIZHILIANGGUANLI

LVYOUXINGZHENGZHUGUANBUMENHELVYOUQIYEWEITIGAOLVYOUXINGYEDEPTYOUXIZHILIANGERZHIDINGDEZHILIANGMUBIAOHESHIXIANGAIMUBIAOSUO CAIQUDEGEZHONGSHOUDUAN。

PT游戏5.1PTYOUXIservice

PT游戏WEIMANZUGUKEDEXUYAO,GONGFANGYUGUKEJIECHUDEHUODONGHEGONGFANGNEIBUHUODONGSUOCHANSHENGDEJIEGUO(GB/T 19004.2)。

ZHU

11ZAIJIECHUMIANSHANG,GONGFANGHUOGUKEKENENGYOURENYUANHUOZHUANGBEILAIDAIBIAO。

12DUIYUPTYOUXITIGONG,ZAIYUGONGFANGJIECHUMIANSHANGGUKEDEHUODONGKENENGSHISHIZHISUOZAI。

13YOUXINGCHANPINDETIGONGHUOSHIYONGKENENGCHENGWEIPTYOUXIDEYIGEBUFEN。

14PTYOUXIKENENGYUYOUXINGCHANPINDEZHIZAOHEGONGYINGJIEHEZAIYIQI。

5.2LVYOUPTYOUXIZHILIANGservice quality in tourism

PT游戏LVYOUPTYOUXIHUODONGSUONENGDADAOGUIDINGXIAOGUOHEMANZULVYOUZHEXUQIUDENENGLIYUCHENGDU。

PT游戏5.3LVYOUPTYOUXIGUIFANservice specification in tourism

WEIDADAOMOUYIPTYOUXIBIAOZHUNERCAIQUDEYICHENGXUHUA、DINGLIANGHUA、ZHIDUHUAWEIZHUYAONEIRONGDEKEXUEFANGFA。

5.4LVYOUPTYOUXIZHILIANGBIAOZHUNstandards of service quality in tourism

YOUYOUGUANGEFANGXIESHANGYIZHI,JINGGUOJIABIAOZHUNHUAGUANLIBUMENHUOLVYOUXINGZHENGGUANLIBUMENPIZHUN,ANZHAOTEDINGXINGSHIFABU ,DUILVYOUPTYOUXIZHILIANGYINGDADAODESHULIANGHEZHILIANGYAOQIUSUOZUODETONGYIGUIDING,ZUOWEILVYOUPTYOUXIDEGONGFANGGONGTONGZUNSHOUDEZHUNZE。

PT游戏5.5LVYOUPTYOUXIZHILIANGPINGDINGevaluation of service quality in tourism

YOULVYOUXINGZHENGZHUGUANBUMENZUZHILVYOUZHE、ZHUANZHIZHILIANGPINGDINGRENYUANHEYOUGUANZHUANJIA,ANZHAOLVYOUPTYOUXIZHILIANGBIAOZHUNDE YAOQIU,DUILVYOUQIYEPTYOUXIZHILIANGJINXINGDEZONGHEPINGGU。

5.6LVYOUPTYOUXIZHILIANGRENZHENGvalidation of service quality in tourism

PT游戏LVYOUXINGZHENGZHUGUANBUMENGENJULVYOUPTYOUXIZHILIANGBIAOZHUN,DUIFUHEYAOQIUDELVYOUPTYOUXIQIYEJINXINGZIGERENZHENG,BINGBAN FAXIANGYINGDEZHILIANGRENZHENGSHUDEHUODONG。

5.7LVYOUANQUANGUANLImanagement of tourist safety

LVYOUXINGZHENGZHUGUANBUMENCAIQUGEZHONGYOUXIAOCUOSHI,BAOHULVYOUZHEZAIYOULANCANGUANGUOCHENGZHONGDERENSHENCAICHANANQUANDEHUODONG 。RUZHIDINGDELUOSHIANQUANZHIDU、JIANCHAANQUANSHESHIJIDUISHIGUDECHULIDENG。

PT游戏5.8LVYOUTOUSUGUANLIhandling of tourist complaint

LVYOUXINGZHENGZHUGUANBUMENDUILVYOUTOUSUDESHOULIHECHULIXINGWEI。

5.8.1LVYOUTOUSUtourist complaint

LVYOUZHEXIANGLVYOUXINGZHENGGUANLIBUMENTICHUDEDUILVYOUPTYOUXIZHILIANGBUMANYIDEKOUTOUHUOSHUMIANSHANGDEBIAOSHI。

5.8.2LVYOUTOUSULIPEIsettlement of tourist complaint

PT游戏LVYOUXINGZHENGZHUGUANBUMENDUILVYOUTOUSUDECHULIGUOCHENGJIZUOCHUZERENFANGDEPEICHANGCAIDING。

FULUA

(TISHIDEFULU)

ZHONGWENSUOYIN

SHUYUMINGCHENG……………………………YECI

CANGUANDIAN………………………………4.5.4

DAOYOURENYUAN……………………………4.1.1

DUJIALVYOU……………………………3.3.2

PT游戏DUJIAQU………………………………4.5.2

PT游戏PTYOUXI……………………………………5.1

GUKE……………………………………3.1

PT游戏GUANGUANGLVYOU……………………………3.3.1

HAIWAILINGDUI……………………………4.1.2

HUIYILVYOU……………………………3.3.4

PT游戏JIANGLILVYOU……………………………3.3.5

PT游戏KANGLELEILVYOUYULECHANGSUO………………4.7.2

LVXINGSHE…………………………………4.1

LVYOUANQUANGUANLI…………………………5.7

PT游戏LVYOUCANYIN………………………………4.4

LVYOUCHUAN………………………………4.2.2

PT游戏LVYOUDINGDIANCANGUAN………………………4.4.1

LVYOUDINGDIANQIYE………………………3.2.3

PT游戏LVYOUDINGDIANSHANGDIAN………………………4.6.1

PT游戏LVYOUPTYOUXICHANPIN…………………………3.3

LVYOUPTYOUXIDENGJI………………………3.2.6

LVYOUPTYOUXIGONGFANG…………………………3.2

LVYOUPTYOUXIGUIFAN…………………………5.3

LVYOUPTYOUXIQIYE………………………3.2.2

LVYOUPTYOUXITEXING………………………3.2.4

PT游戏LVYOUPTYOUXITIGONG………………………3.2.5

PT游戏LVYOUPTYOUXIXUFANG…………………………3.1

LVYOUPTYOUXIZHILIANG…………………………5.2

LVYOUPTYOUXIZHILIANGBIAOZHUN……………………5.4

PT游戏LVYOUPTYOUXIZHILIANGPINGDING……………………5.5

LVYOUPTYOUXIZHILIANGRENZHENG……………………5.6

PT游戏LVYOUPTYOUXIZUZHI………………………3.2.1

PT游戏LVYOUGOUWU………………………………4.6

LVYOUJIAOTONG………………………………4.2

LVYOUQICHE……………………………4.2.1

PT游戏LVYOUSANKE……………………………3.1.2

PT游戏LVYOUSHEWAIFANDIAN………………………4.3.1

LVYOUTOUSU……………………………5.8.1

PT游戏LVYOUTOUSUGUANLI…………………………5.8

PT游戏LVYOUTOUSULIPEI………………………5.8.2

LVYOUTUANDUI……………………………3.1.3

LVYOUTUANDUICAN…………………………4.4.2

LVYOUYULE………………………………4.7

PT游戏LVYOUZHE………………………………3.1.1

LVYOUZHUSU………………………………4.3

SHEWAIGONGYU……………………………4.3.3

PT游戏SHEWAIXIEZILOU…………………………4.3.5

PT游戏TEZHONGLVYOU……………………………3.3.6

PT游戏WENHUALEILVYOUYULECHANGSUO………………4.7.1

XINGJI………………………………3.2.6.1

XINGJIFANDIAN……………………………4.3.2

PT游戏XINGJIGONGYU……………………………4.3.4

XINGJIPINGDING…………………………3.2.6.2

XINGJIYOUCHUAN……………………………4.2.4

YOULANCHUAN………………………………4.2.3

PT游戏YOULANDI…………………………………4.5

PT游戏YOULANDIAN………………………………4.5.3

PT游戏YOULANQU………………………………4.5.1

ZHUANXIANGLVYOU……………………………3.3.3

FULUB

(TISHIDEFULU)

YINGWENSUOYIN

apartment for aliens……………………………………………………4.3.3

business second party of tourist service……………………………3.1

PT游戏characteristics of service in tourism………………………………3.2.4

convention tour……………………………………………………………3.3.4

cruise ship…………………………………………………………………4.2.2

PT游戏customer………………………………………………………………………3.1

designated tourism enterprises………………………………………3.2.3

designated tourist restaurant…………………………………………4.4.1

PT游戏designated tourist shop…………………………………………………4.6.1

PT游戏enterprise of service in tourism………………………………………3.2.2

PT游戏evaluation of service quality in tourism……………………………5.5

handling of tourist complaint……………………………………………5.8

PT游戏holiday resort………………………………………………………………4.5.2

PT游戏hotels catering to overseas tourists…………………………………4.3.1

incentive travel……………………………………………………………3.3.5

PT游戏independent traveler………………………………………………………3.1.2

management of tourist safety………………………………………………5.7

meals for tour group………………………………………………………4.4.2

PT游戏office building for aliens………………………………………………4.3.5

overseas escort………………………………………………………………4.1.2

place of sightseeing…………………………………………………………4.5

PT游戏product of service in tourism………………………………………………3.3

PT游戏service……………………………………………………………………………5.1

service delivery in tourism………………………………………………3.2.5

PT游戏service grade in tourism…………………………………………………3.2.6

service organization in tourism…………………………………………3.2.1

service quality in tourism…………………………………………………5.2

service specification in tourism…………………………………………5.3

service supplier in tourism…………………………………………………3.2

settlement of tourist complaint…………………………………………5.8.2

sightseeing boat………………………………………………………………4.2.3

sightseeing district…………………………………………………………4.5.1

PT游戏sightseeing ship………………………………………………………………4.2.3

PT游戏sightseeing spot………………………………………………………………4.5.3

PT游戏sightseeing tour………………………………………………………………3.3.1

PT游戏special interest tour…………………………………………………………3.3.6

specific tour……………………………………………………………………3.3.3

PT游戏standards of service quality in tourism……………………………………5.4

PT游戏star……………………………………………………………………………3.2.6.1

star-rated apartment…………………………………………………………4.3.4

PT游戏star-rated cruise ship………………………………………………………4.2.4

star-rated hotel………………………………………………………………4.3.2

star-rating…………………………………………………………………3.2.6.2

PT游戏tour group………………………………………………………………………3.1.3

tour guide………………………………………………………………………4.1.1

tourist…………………………………………………………………………3.1.1

PT游戏tourist automobile……………………………………………………………4.2.1

tourist catering…………………………………………………………………4.4

tourist communications…………………………………………………………4.2

tourist complaint………………………………………………………………5.8.1

PT游戏tourist lodging…………………………………………………………………4.3

tourist recreation………………………………………………………………4.7

tourist recreational spot of cultural kind……………………………4.7.1

PT游戏tourist recreational spot of health and pleasure kind………………4.7.2

PT游戏tourist shopping…………………………………………………………………4.6

travel agency……………………………………………………………………4.1

travel service……………………………………………………………………4.1

vacation tour……………………………………………………………………3.3.2

validation of service quality in tourism…………………………………5.6

visiting spot……………………………………………………………………4.5.4


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